Christian Hendry

IT Healthcare Management Professional

Manchester, UK.

About

Highly accomplished IT Healthcare Management Professional with over 30 years of extensive NHS experience, including 20 years in senior management roles. Specializing in IT training and robust technology solutions, I consistently drive improvements in user experiences and patient outcomes across GP Practices, PCNs, and ICBs in Lancashire and Cheshire. My expertise lies in delivering impactful IT-based initiatives that align with national and local healthcare objectives and foster digital transformation.

Work

MLCSU

|

IT Training Manager

→

Summary

Led IT training strategy and operations for MLCSU, overseeing staff performance and delivering impactful solutions across multiple healthcare organizations.

Highlights

Managed and mentored an 8 WTE IT training team, fostering high performance and professional development through comprehensive performance management.

Orchestrated the virtualisation and strategic alignment of IT training offerings across 9 Clinical Commissioning Groups (CCGs) in Lancashire and Cheshire, enhancing accessibility and standardisation.

Spearheaded the implementation of the Academy Portal and CoRe (contact recorder) application development, significantly improving training delivery and data management.

Standardised IT training statistics and launched a monthly newsletter to approximately 350 customers, enhancing communication and engagement.

Successfully led the Primary Care IT role within a national Patient Experience project, driving user-centric IT improvements and outcomes.

SLCSU / MLCSU

|

IT Training Manager

→

Summary

Managed IT training staff and developed a comprehensive training delivery framework for SLCSU/MLCSU across Lancashire.

Highlights

Directed a team of 5-14 WTE staff, ensuring effective performance management and skill development within the IT training department.

Developed and implemented a unified training delivery catalogue and strategy across Lancashire, streamlining operations and improving training consistency.

PCIU / LCSU

|

Data Quality and Training Manager

→

Summary

Oversaw data quality initiatives and training operations, fostering inter-departmental collaboration within PCIU/LCSU.

Highlights

Managed a team of 10 WTE staff, focusing on performance management and operational efficiency in data quality and training.

Established collaborative working relationships between Data Quality and IT Training teams, enhancing data integrity and training effectiveness.

NHS (Various Organizations)

|

Various Roles in Acute, GP Practice and Primary Care Settings

→

Summary

Contributed to various operational and management functions across diverse NHS settings, building foundational healthcare and IT experience.

Highlights

Gained extensive foundational experience across diverse NHS environments, including acute care, general practice, and primary care settings, contributing to operational efficiency and patient support.

Education

University of Birmingham

→
MSc Healthcare Leadership

University of Bolton

→
BA (Hons) Business Studies

Certificates

Advanced Diploma in Senior Healthcare Management

NHS Leadership Academy

PRINCE2

University of Birmingham

TAP Training Accredited Professional

TAP (Training Accreditation Programme)

Skills

Communication

Public Speaking, Technical Writing, Stakeholder Communication, Newsletter Development, Presentation Delivery.

People Management

Performance Management, Team Leadership, Staff Development, Mentoring, Talent Management.

Project Management

Project Delivery, Healthcare IT Projects, National Projects, Stakeholder Management, Project Planning.

Training & Development

Curriculum Design, Virtual Training, Training Delivery, Instructional Design, Customer Training, Training Strategy.

Change Management

Organizational Change, IT Implementation, Benefits Realization, System Upgrades, Healthcare IT Systems, Process Improvement.

IT Strategy

IT Governance, Digital Transformation, Technology Adoption, IT Operations Management.

Healthcare IT

NHS Systems, Clinical Systems, Patient Management Systems, Primary Care IT, Interoperability.

Data Quality Management

Data Integrity, Data Governance, Reporting, Data Analysis, Quality Assurance.